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Latest News at Brazilian Waxing Company
BWC LAUNCHES ANOTHER INDUSTRY-FIRST CONTACT SERVICE

Our direct online booking system was revolutionary when it was launched in 2007. Everyone loves the convenience of tapping and booking directly from their mobile, tablet or computer and our text reminders are also well loved.

However recently you've told us that it's hard to get through on our phones.

So now you can text or whatsapp us instead. Simply add our number to your contacts list and message away!

You can use this new system to make, move, cancel or confirm your appointments and you can ask us any questions you wish.

You can message us anytime but we will be on the other end from 10am to 11pm Monday to Friday.

As usual, iMessages are free. Yipee!

BWC MESSAGE SERVICE :+44 7456 98 99 11

We'll try not to add an emoticon on every reply, but we cant promise!

Please do not ring this mobile number, we have no way of answering it.

Our phones are still operational and you can speak to someone directly on 0208 1234 332 however our phones are busy and waiting times can be long. We are looking to improve this situation really soon and do apologise for the inconvenience.

THE BRAZILIAN WAXING COMPANY TEAM

Latest News at Brazilian Waxing Company
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Customers Say...
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Hi, Ive got a wax booked at the school and I usually go to the salon, whats the difference? Thanks x
victoria | Manchester
1/30/2017 12:37:23 PM
BWC reply to queries
Hi Victoria The school is our training facility. Sometimes we're training brand new members of staff and sometimes we're assessing the quality of treatments being offered in the branches. Either way we offer a discount of 25% off at the school by way of a thank you for your support.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hello, I've had a Brazilian laser consultation before but do i need to have a Hollywood one to have the laser done?
Sam | Manchester
1/28/2017 4:38:24 PM
BWC reply to queries
Hello Sam If you've had a Brazilian laser session done with us, you won't need another patch test. However if it is your first time being layered with us, we will require you to undergo a full consultation beforehand.
Kayleifh | Brazilian Waxing Company Staff
BWC reply to queries
Hi my friend and I were wondering what the price would be for a full leg wax, Hollywood Wax & underarm wax please? Is it just the separate prices added together or is there a deal Thanks xxx
Lauren | Manchester
1/12/2017 1:01:58 PM
BWC reply to queries
Hi Lauren The total of your required treatments comes to £60. We do offer a full body and Hollywood option which is £70 but that's the only grouped treatment we have.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi what time do you shut at the Oxford road branch? I work in retail and it's difficult to find time to get there after work!
Katie Booth | Manchester
1/9/2017 10:09:26 AM
BWC reply to queries
Hi Katie Aw it is very long hours in retail! We open 10am-9pm at the Oxford road branch. Unfortunately any later than that an our therapists would be fast asleep! Haha
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, can you still be waxed on your period? Thanks
Katie | Wigan
1/1/2017 8:57:13 AM
BWC reply to queries
Hi Katie Yes we can still wax you whilst you're on your period however we do request you put a new tampon in just prior to your appointment.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Do we have to pay for laser treatment over the phone before we come ? I heard it's a new policy you have put into place, why is this ?
Sam | Stoke
12/1/2016 5:28:06 PM
BWC reply to queries
Hi Sam We require payment on booking for laser to secure your appointment. This is to help reduce the number of no shows/last minute cancellations.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, can hair be too long for a Brazilian? I've had conflicting advice (not from BWC) on whether I should trim before my appointment or not.
Sian | Manchester
11/7/2016 6:09:01 AM
BWC reply to queries
Hi Sian The hair can never be too long for a wax - you heard it here first. We would always advise against home trimming as you run the risk of taking the hairs too short. Once you've booked yourself a convenient appointment, we'll take care of the rest. See you soon
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I am contacting you today, to ask a favour. Office Angels Manchester are raising money for Macmillan, a charity supporting people suffering with cancer. We have so far raised £1,155 and are looking to add to this amount. Its costs £191 for a Macmillan nurse per day and we are striving to raise as much money as possible to fund a nurse for as long as possible. As a team we have ran half marathons, taken part in eating competitions and held fundraising coffee mornings! We are now holding a raffle to win a ‘Manchester’ hamper. We have had generous donations from local businesses, such as afternoon tea, a game at an escape room, tickets to gigs and art prints. We we’re wondering if you could possibly, kindly contribute to our hamper by donating whatever you can! The prize is drawn in December with an aim to have the lucky winner use the prizes in the month of January (usually a quieter time for most businesses’) & of course we will be promoting the companies on our Facebook page & other social media! Please get in contact if you feel you may be able to contribute, no worries if not however if we don’t ask we don’t get  Kind regards, Office Angels Manchester
Ami | Manchester
10/28/2016 3:48:06 PM
BWC reply to queries
Hello Ami Thank you for asking us to take part. Please could you kindly email info@brazilianwaxingcompany.com and I am sure they will be able to arrange a suitable contribution. Good luck reaching your target!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, for the full body wax can it be with a Brazilian instead of the bikini? I would only want that legs and arm pits doing
L | Salford
10/18/2016 8:14:28 PM
BWC reply to queries
Hello, we do have an option for Fully body and Brazilian. Those areas can also be booked in separately.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
Hi I don't have a mobile at the moment can I still make an appt online? Thanks
Michelle | Manchester
10/17/2016 4:50:10 PM
BWC reply to queries
Hi Michelle Yes you can, our online booking service is accessible from all computers and tablets.
Katleigh | Brazilian Waxing Company Staff
BWC reply to queries
Can u be 16 to get waxing done ?
Nicki | Manchester
10/12/2016 11:24:16 AM
BWC reply to queries
Hello, our policy for waxing a client 16 years and under is a parent/guardian must be present for body waxing. We will only carry out an intimate wax if you are 18 years+.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
how long does full body laser last for with your new machine ?
Sali | Manchester
10/11/2016 11:51:32 PM
BWC reply to queries
Hi Sali The length of the treatment varies from person to person however we allow a 3 hour window to ensure every area is covered.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi! The prices for the laser have gone crazily up. Why?? Also you said that the appointments take longer now which combined with prices make it quite inconvenient. Also it's impossible to make an appointment online, I haven't been able to find any spots available and I've looked for a long time.
Violeta | Manchester
10/11/2016 5:32:24 PM
BWC reply to queries
Hi Violeta I understand your frustrations with the recent changes. Due to a more effective machine being used, the treatments are now taking longer than previously and therefore we must charge accordingly. However please be assured we are still charging the least amount for laser than neighbouring salons in Manchester.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I booked a laser appointment , and I was wondering, do I have a consultation on the day, or do I have to book it separately?
Joana | Manchester
10/9/2016 4:18:10 PM
BWC reply to queries
Hello. We do require you to have a consultation before your first session is carried out. You can either use the session you have already booked as a consultation, you can call us on 02081234332 or use the online booking system to book a consultation.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I had a laser consultation at the end of August and the first appointment available for my first session was the 25th of October. I have since been checking your website very frequently for slots in December to book my second appointment and the entire month is now showing to be fully booked for laser, within a day or two of showing up on your website. The woman who did my consultation recommended that I have the treatment every 6 weeks (4 weeks for face) but it seems that the salon is unable to offer this service/meet the high demand of people wanting laser treatment. I have also tried calling several times to see if any availability has come up but there has been no answer. Please could you clarify your availability for laser for full body/face for December? Thank you.
K | Manchester
10/7/2016 5:38:44 PM
BWC reply to queries
Hello I am sorry you have been having difficulty obtaining a convenient appointment. I will have a member of the reception team contact you immediately to resolve this.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi i'm trying to use the online booking system - but its showing no appointments on every date i look at - even up to 23 December! is this right?
Emma | Manchester
10/7/2016 11:52:27 AM
BWC reply to queries
Hello. Yes, that is currently correct. However we are training a new laser technician which will allow us to offer evening appointments. We are aiming to have these appointments available by November.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
Do you still do the laser treatment
Stephen | Manchester
9/30/2016 8:57:23 PM
BWC reply to queries
Hello. We do still offer laser treatments at our Oxford road salon.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
Hi I have some difficulty in booking a laser appointment (neck hair removal). Are all the appointments booked for the next month or you have any problems with the machines? Thank you
Ann | Town and City
9/26/2016 1:10:54 AM
BWC reply to queries
Hello. We do have some availability for that treatment. If you are struggling to book an appointment online I would advise you call us on 02081234332 or text us on 07456989911.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
Hi just wondering if I got my underarms waxed in the day could I put fake tan on that night?
El | Manchester
9/23/2016 2:32:41 PM
BWC reply to queries
Hello. We strongly advise you wait at least 48 hours before applying any form of tan on a freshly waxed area.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
Hello, I have pretty dark eyebrows but they are very sparse so I was wondering whether an eyebrow tint gives the illusion of a fuller brow? Thanks
H | Town and City
9/23/2016 9:17:43 AM
BWC reply to queries
Hello. We would say no, as the tint only colours the hair and not the skin. We would advise using a brow powder.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
I'm devastated you are not located in London :(
oriella | London
9/20/2016 8:46:02 PM
BWC reply to queries
Hi Oriella. We feel the same, London is fantastic. We are working on expanding down South and you will be the first to know when we do. In the meantime please come and visit us in Manchester. Not only do we offer the best service around, our Northern banter is more than worth the journey. We hope to see you soon.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I'm devastated you are not located in London :(
oriella | London
9/20/2016 8:45:44 PM
BWC reply to queries
Hi Oriella I'm gutted we're not in London too, I bet HRH is dieing to get her brows threaded by one of our girls!! Haha London is definitely part of the plan. Possibly sooner rather than later!!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
been trying to get through for the last 2 days..no answer on the mobile or landline?
esther | manchester
9/20/2016 11:23:33 AM
BWC reply to queries
Hello. Our phone line does get extremely busy. You can text or whatsapp us on 07456989911.
Claire | Brazilian Waxing Company Staff
BWC reply to queries
Hi do you have a drop in service ???
Samian | Manchester
9/12/2016 3:00:45 PM
BWC reply to queries
Hi Samian Yes we offer a walk in service between the hours of 10am and 6pm. Hope to see you soon!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
What is the difference between a Hollywood and BSC? Are they similar?
H | manchester
9/7/2016 11:33:45 AM
BWC reply to queries
Hello H The Hollywood includes complete removal of hair from the pubic and crack area. The bsc is the equivalent of this but for a man. I hope this helps!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I've just booked in for a wax on 3/10 but just wondering if you also do false nails or is it just painted? Thanks Lindsey
Lindsey Ahmet | Bolton manchester
9/6/2016 10:54:09 AM
BWC reply to queries
Hi Lindsey We currently offer a gelish overlay in top of your own Nails
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, could you please tell me if you do any training courses. I am NVQ level 3 qualified and did an additional intimate waxing course whilst at college 5 years ago, but I would like to re-fresh. If you don't offer courses, could you please recommend any establishments that do. Many thanks. Deborah Day
Deborah Day | debvd_77@yahoo.com
9/5/2016 5:04:59 PM
BWC reply to queries
Hi Deborah Unfortunately we are not currently offering waxing courses however I do believe Gigi offer day courses. Hope this helps!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi I am 17 weeks pregnant and I have an appointment for a bikini wax next Friday, will it still be fine? My friend said she was about 6 months and had one it just might be a bit sensitive? Thanks
Toni | Manchester
9/3/2016 7:45:40 AM
BWC reply to queries
Hello Toni, congratulations on your pregnancy! We are happy to wax you right up until your due date should you require regular waxes. However your friend is correct, you may find you're a little more sensitive than normal so please let the therapist know if you require a couple of breaks throughout.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I am unable to get a appointment after 1900hrs. if I come into the branch could I wait just to see whether someone cancels? thanks Ria
ria | cheadle
9/1/2016 3:39:08 PM
BWC reply to queries
Hello Ria You're more than welcome to come into the branch to see if there are any no shows however please be aware that this is not a guaranteed appointment.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi. Im thinking of having a Hollywood wax but im a big girl and i have a few stretch marks on my pelvis area. Would this make a difference when having a wax? Many thanks
Laura | Sale
8/31/2016 9:22:58 PM
BWC reply to queries
Hi Laura Stretch marks bode no problem for us at BWC so long as they're not sore for you.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Extremely happy with the service cannot remember the girls name but really made me feel comfortable and relax an would defiantly tell everyone . Thank you
Toni | Manchester
8/11/2016 1:00:43 PM
BWC reply to queries
That's lovely to hear Toni thank you for the feedback!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hello! I've been coming for the last 4 years and it's been perfect but I went to book an appointment this week and been told you now shut at 6 when previously you were open in the evenings. I work 9-5.30 so can't get there for the day time appointments, can you recommend anywhere else I can go instead or advise if you will be doing evenings again? Thanks
Sarah | Swinton
8/10/2016 6:26:33 PM
BWC reply to queries
Hi sarah! Welcome back to BWC! We're actually open til 9pm at our Oxford road branch Monday to Friday, I hope to see you soon!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I am very unhappy about the service I received today where do I make a complaint. Joanna
joanna clyne | manchester
8/9/2016 12:21:27 PM
BWC reply to queries
Hi Joanna, I'm sorry to hear this. You can email us at bwccomplaints@icloud.com
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hello! I have an appointment 15/08/16 at 4:30pm (Manc Oxford rd) for full leg wax and bikini line. Can I have a Brazilian wax instead of standard bikini line wax? I am happy to call the salon but can't find the number here...
Rachel | Manchester
8/8/2016 12:21:16 PM
BWC reply to queries
Of course! That's taken care of Rachel. We look forward to seeing you soon x
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I am very unhappy with the service I received today in salon. Is there somewhere I can make a complaint to? Thanks
Lyndsey | Manchester
8/3/2016 6:10:03 PM
BWC reply to queries
Hi Lyndsey, I am sorry to hear this. Yes we have a direct complaints email address. This is; bwccomplaints@icloud.com
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Help! Is it possible to be waxed on just a week and halfs worth of growth.. Shaved tonight completely forgetting 😱
L | Manchester
7/30/2016 11:21:46 PM
BWC reply to queries
Hello! I would probably advise against this as I doubt the hairs would come out. The longer the hair, the better the result!
Kayleogh | Brazilian Waxing Company Staff
BWC reply to queries
Hi is there an issue with your site. or are you closed next week. i am trying to make an appointment and there is nothing available on any day next week at all??
Lu | manchester
7/24/2016 10:57:09 PM
BWC reply to queries
Hi Lu We are open, just incredibly busy! We do however have an excellent walk in service available which comes in very handy when we're fully booked! Hope to see you soon!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I was booked in today for full leg, Brazilian and underarms waxing. Despite being stuck in traffic and arriving 20 minutes late your staff still managed to fit me in for all 3 treatments! I just want to say a special thank you to Rachel (blonde hair) it was my first time at the salon and first time for a Brazilian and she made me feel so comfortable as I was very nervous/ embarrassed to start with. The treatment was painless and she talked me through it all. Rachel is a credit to your company and I will be sure to book in again as she made me enjoy my experience. Good customer service all round; thanks again, Katie x
Katie | Liverpool
7/21/2016 9:30:13 PM
BWC reply to queries
Hi Katie Thank you for your feedback! That's lovely to hear, I will pass on your comments to Rachel, she's a new member of our team and clearly a fantastic addition!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, are we able to pay by card or is it cash only? Thanks
Kylie | Manchester
7/21/2016 10:24:48 AM
BWC reply to queries
Hi Kylie you can pay by card or cash. But no magic beans!!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I booked in for a gel manicure..I already have one and wanted to try another salon. As I was getting a wax, I thought I would try the nail salon also. At no point in the booking process does it state there is a £9 removal charge for the gel Polish, but after I had my wax, and was waiting for my nail appt, the receptionist informed me that there was £9 removal charge. Surely this should be stated upon booking? I had to go out a second time and get more cash to cover the cost!
Marielouise | Manchester
7/19/2016 12:52:21 PM
BWC reply to queries
Hi Marie I apologise for the miscommunication, it is stated on the website and on our price lists however I will speak to our reception team and make sure they're more clear when taking bookings. Have a lovely day.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I've just booked my first laser treatment at the Oxford Road branch. Do I need to do a patch test before? Thanks
Emily | Manchester
7/18/2016 10:37:14 AM
BWC reply to queries
Hi Emily Yes your patch test and consultation will be carried out at your first appointment.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
hi is it IPL or proper laser? i have been trying to book appointment online but cant fin d any available in august..
sk | salford
6/30/2016 7:45:13 PM
BWC reply to queries
Hello, we do not use an IPL machine. It's the gentlemax pro by candela and extremely effective. We're currently fully booked for laser throughoutag August, however I would be happy to add your details to our cancellation list and contact you should anything become available.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I am unhappy with the brazilian I received before my holiday. Hairs were missed and now I am being left with ingrowing hairs
Sarah O'Shea | Manchester
6/30/2016 5:44:16 PM
BWC reply to queries
Hi Sarah I am sorry you have been left dissatisfied with your treatment. Somebody from our complaints department will contact you ASAP to resolve this.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi there, I normally get my nails done with you but my nail broke whilst I was on holiday so had to get them re-done. They now need re-gelling. will you be able to take them off ok as you always ask whether I have had them done at Braz wax co
Lucy | Manchester
6/28/2016 4:36:01 PM
BWC reply to queries
Hi Lucy We would be happy to remove them for you however we do apply a £12 removal fee when removing anything other than a BWC product.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
how painful is laser treatment for bikini line? more specifically is it more painful than waxing?
seema | manchester
6/26/2016 3:20:25 PM
BWC reply to queries
Hello Seema Everybody has a different pain threshold so it is difficult to say. However my personal opinion is that laser is less painful than waxing and also the session is complete a lot faster than a waxing session. I'm quite confident you will be pleasantly surprised!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I know you mustn't go on the sunbeds for so many hours after you've had a Hollywood wax, is this still the case before having the wax too? If so, does it matter if you keep underwear on and try to cover that part up whilst on the sunbed?
Zoe | Manchester
6/22/2016 11:09:14 PM
BWC reply to queries
Hello Zoe Yes we do advise to avoid the sunbeds on either side of a waxing appointment, even if you cover the area as the heat from the sunbed can cause the skin to bond to the wax and come off on the strip. I've made that mistake myself and it wasn't worth it!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, whats the minimum age for the laser treatments?
Cara | manchester
6/15/2016 5:13:37 PM
BWC reply to queries
Hello 18 is the minimum age.
Kaleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I am trying to book an appointment for 7:30pm tomorrow evening but it won't allow me to do son online. Is there a number I can call? Thanks
Jen | Manchester
6/14/2016 9:56:36 PM
BWC reply to queries
Hi Jen It could quite possibly be that we don't have appointments available at that time. However I'm sure a member of our team will be happy to assist you in making an appointment. Our contact number is 02081234332, alternatively you can text or whatsapp on 07456989911.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Please could you confirm how a card payment would appear on bank statements?
Melissa | Manchester
6/13/2016 1:05:05 PM
BWC reply to queries
Hi Melissa It will appear as Life and Style Publishing Group.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi been wanting to book in for my laser appointment for over a month now and no one is answering or replying to my messages.
Katie | Stockport
6/6/2016 10:01:54 AM
BWC reply to queries
Hello Katie I am sorry you're having difficulty, I will pass your details onto reception now and they will contact you.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I was checking out your laser prices a while ago and wanted to visit your branch off King Street but it appears to be closed now! Have you moved or are you only on Oxford Road now? Thanks. Vicky
Vicky | Manchester
6/3/2016 11:21:51 AM
BWC reply to queries
Hi Vicky! We have the branch on Oxford road and we have our training school in St Ann's square
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I was wondering what time is the walk in service on a Saturday in Manchester Oxford road salon?
Elle | Manchester
6/1/2016 10:34:36 AM
BWC reply to queries
Hello, we don't currently open on a Saturday at the moment, however we are open every evening until 9pm.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I've been trying to call for about a week to book in for laser, but no one answers the phone, also can't book online....how can I get in touch to book? Thanks v much.
Laura | Manchester
5/30/2016 7:10:15 PM
BWC reply to queries
Hi Laura Please accept my apologies, we are extremely busy at the moment. I will pass your details on to our reception team an somebody will call you today.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, do you accept Apple Pay?
Amy | Manchester
5/26/2016 7:40:35 PM
BWC reply to queries
Hi Amy Yes we do. It's great technology isn't it?!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
No one is answering 0208 1234 332 is this still the correct number to call?
Laura | Manchester
5/24/2016 10:38:39 AM
BWC reply to queries
Hi Laura Yes it is, we are just extremely busy at the moment so I do apologise! Someone will answer your call as soon as possible. Alternatively we offer an online booking system or you can text or whatsapp.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Do you accept card payments? xx
Carissa | Manchester
5/23/2016 3:09:07 PM
BWC reply to queries
Hi Carissa We have the snazziest card machine you've ever seen!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi I've just booked a gel nail polish, with the bring a friend for free promotion. Does the friend have to come at the same time as my appointment? Thanks Bethan
Bethan | Town and City
5/23/2016 1:10:40 PM
BWC reply to queries
Hi Bethan Yes we require you to both attend at the same time. Maybe bring a bottle of wine and have a catch up!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
If I get a leg full wax can I still go swimming next day or do I have to wait a day before going in to the bath or swimming etc
J | Manchester
5/16/2016 9:25:17 AM
BWC reply to queries
Hello We advise that you wait 24 hours before going swimming after having a wax and that you keep all baths and showers cool.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hello, What are you opening hours?
Carissa | Manchester
5/11/2016 10:01:18 PM
BWC reply to queries
Hi Carissa We open Monday to Friday 10am-9pm
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
im interested in dropping in this Friday for a hollywood wax after 4pm, do you think I will be able to get a walk in appointment - i dont mind waiting? thank you
steph | manchester
5/10/2016 8:45:48 AM
BWC reply to queries
Hi Steph We offer the walk in service every day so I would say your chances were pretty good!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, any news on the laser hair removal machines? Have been waiting to book my next session for a few weeks now and going away at end of month so can't then come back for a while?
Nadeem Shafi | Manchester
5/3/2016 9:15:48 PM
BWC reply to queries
Hi Nadeem Thank you for your patience. We are now taking bookings again for the laser. Hope to see you soon.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hello, a had a few questions? What wax do you use and also what is the process if someone is on their period? What happends in that scenario?
anna | manchester
4/24/2016 7:29:30 AM
BWC reply to queries
Hi Anna We use a hypo allergenic, organic wax specifically manufactured for Brazilian Waxing Company. It acts as a hot wax as it still shrinks away from the skin and only grips the hairs, however we use a strip purely for speed. If you are on your period it is business as usual, all we ask is that you're wearing a tampon at the time of your treatment and we can proceed as normal.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi Hi i wanted to know what is the process if someone is on their period?
jane | manchester
4/24/2016 7:27:02 AM
BWC reply to queries
Hi Jane It's business as usual! All we ask is that you're wearing a tampon and we can proceed as normal. It's not a problem.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Do you no longer offer appointments on a Saturday at your Manchester Oxford Road Branch? Nothing is showing up when you try and book appointments
Alex | Manchester
4/10/2016 6:52:17 PM
BWC reply to queries
Hi Alex No we're crazy enough to give our girls the weekends off!! However we do still open 1 Saturday per month until 3pm. If you follow us on Twitter, we often tweet when we're taking bookings for those Saturday's.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
What's the minimum age for a full body wax?
John | Manchester
4/9/2016 11:57:08 PM
BWC reply to queries
Hi John 16 is the minimum age however we ask that you have a parent or guardian present. 18 is the minimum age with no parent or guardian present.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Is your phone line not working or have you guys changed your number. I have been trying to get in touch since a week and I have calles various times and no one answers. Rich
Rich | Manchester
4/7/2016 5:05:19 PM
BWC reply to queries
Hi Rich Im sorry you've had trouble reaching us. Our phone lines are working, just extremely busy right now. We also offer an online booking service or alternatively you can send a message via text or whatsapp and somebody will get back to you as soon as possible.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
is it possible to make bookings at very short notice or do I have to book way in advance? thanks! also do you get many cancellations?
Ola | Manchester
3/30/2016 12:21:06 AM
BWC reply to queries
Hi Ola I would always advise you make a booking as we do get very busy. However, we also offer a walk in service that operates daily at both branches and can often take clients at very short notice. I hope this is helpful to you.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi. I wondered if you know roughly when the laser machine problems will be resolved? I'm waiting for my second session as it has been cancelled twice now due to problems with machine. It's difficult to re book as nothing is available online and no answer on phones at the moment. Also I feel a little duped out of my money seeing as though I paid for my consultation and it would appear from previous comments that this fee is then put towards first treatment. Also the fact that I can't seem to get my next session booked due to being cancelled kind of leaves me in limbo. Can some one please advise on how/when I can have my second session?
Vicky | Manchester
3/29/2016 7:30:47 PM
BWC reply to queries
Hi Vicky I am happy to inform you that the laser issues we have been experiencing have now been resolved and we are taking bookings from the 19th April. I would like to take this opportunity to apologise for the inconvenience caused and thank you for your patience and understanding at this time.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Are you open Sundays in Manchester?
Sophie Waring | Skelmersdale
3/21/2016 9:55:20 PM
BWC reply to queries
Hi Sophie We're not currently open on Sunday's, however we do open until 9pm every evening and are now open 1 Saturday per month. Hope to see you soon!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Please open a salon in London!!!
Sophie | London
3/19/2016 6:16:08 PM
BWC reply to queries
We're working on it Sophie! And when we do, we'll be contacting you to show us the best cocktail bars!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi I'm trying to find out how to be a model for trainee waxing students and laser students - I know that you have advertised previously and wonder if you can point me in the right direction Thanks emma
Emma | Bury
3/16/2016 11:54:59 PM
BWC reply to queries
Hi Emma Our School of Excellence offers a 25% discount on all treatments. However please be aware that there will be more than one person in the room with you at all times
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi I've been checking the availability of appointments everyday. I need one after 6pm and nothing seems to come up. Are you not open at the weekend?
Amelia tilt | Manchester
3/10/2016 1:22:14 PM
BWC reply to queries
Hi Amelia. We are not open on the weekends unfortunately. Both our branches are open until 9pm Monday to Friday but they get booked up rather quickly. I'll get one of the receptionists to give you a call tomorrow.
Sarah | Brazilian Waxing Company Staff
BWC reply to queries
I want to book an appointment for someone else as a present but I am unclear on how to pay for it? Can I pay online? I am in London an so cannot visit a shop. Thanks
Taya | london
2/24/2016 5:46:55 PM
BWC reply to queries
Hi Taya. We will get one of our managers to give you a call and take payment over the phone.
Sarah | Brazilian Waxing Company Staff
BWC reply to queries
Hi there, I booked a consultation appointment for full body laser a couple if weeks ago via the whatssap facility. I assumed a consultation would be free, and there was no mention of a charge when I was booking it, it was only when I was 5 minutes into the consultation I was advised there was a cost...of £112!!! I didn't have any money, and was embarrassed, so put it on my credit card. I've been reading over some of the previous messages and see I'm not the only one to be put out by this charge. You describe the consultation as lasting 1hr 30 minutes but I was out within 45 minutes...and three patch tests of a couple of inches max and going over how the machine works and health and safety shouldn't cost £112. I've been using this salon for my waxing for around 10 years and am really disappointed by this. I notice you advise you refund the consultation fee if I decide not to go through with the course, and based on the above plus a couple of other factors I've decided I won't be pursuing the treatment with you. Can you advise how I go about getting the consultation charge refunded? Honestly, you really need to rethink this, because it's really made me question the service...as I'm not the only one, I'm struggling to understand why you don't seem to be taking the frequent feedback on onboard in relation to this issue.
Heidi | Manchester
2/21/2016 2:59:17 AM
BWC reply to queries
Hi Heidi. We have taken your feedback on board and you'll be pleased to know we will be implementing a solution straight away. The consultation fee that you paid will be added towards your first laser treatment, hence making the consultation free (or your first session free, depending which way you look at it). Thank you for the feedback. We hope this has solved the issue a few customers mentioned.
Sarah | Brazilian Waxing Company Staff
BWC reply to queries
Hi. PLEASE change the address on your website for the Manchester St Anne's Square branch - it's NOT on Exchange Street, it's on Barton Square.... Have been trying to find it for ages, was calling the 02081234332 number many times with no answer, finally found it but missed my appointment, now have to wait an hour. Sort it out.
Ben hudson | Manchester
2/10/2016 5:42:21 PM
BWC reply to queries
Hi Ben. Apologies for that. We have amended the address. Thanks for pointing it out.
Sarah | Brazilian Waxing Company Staff
BWC reply to queries
What are your opening times?
Sash | Town and City
2/6/2016 2:05:46 PM
BWC reply to queries
Hi Sash. Our Oxford Road branch is open 10am-9pm Monday to Friday. Our School of Excellence is open 10am-6pm Monday to Friday.
Sarah | Brazilian Waxing Company Staff
BWC reply to queries
Hi, is the branch in St Ann square still open ?
Anais | Salford
2/3/2016 6:33:31 PM
BWC reply to queries
Hi Anais. Yes the St Anne Square branch is open from 10am-6pm Monday to Friday.
Sarah | Brazilian Waxing Company Staff
BWC reply to queries
Is the Oxford road shop open tomorrow and if so can you just turn up
Kat | Manchester
1/29/2016 10:50:51 PM
BWC reply to queries
Hi Kat Oxford road is open Monday to Friday and we always have the walk in option for appointments as well. See you soon!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi are you open at weekends?
Rachel | Oldham
1/29/2016 5:53:03 PM
BWC reply to queries
Hi Rachel We arent currently open at the weekends however it is something we are working towards and have started opening one Saturday a month when we have the therapists doing overtime.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I would like to agree with the below comment regarding a £150 charge for a consultation on full body laser. I assumed a consultation would be free. A compromise would be for the charge to be discounted from the course as Nadeem has suggested below. I am also deterred from pursuing a course for this reason - I think this charge is entirely unreasonable. A patch test should not cost £150. As for
Gabriella | Manchester
1/29/2016 12:42:40 PM
BWC reply to queries
Hi Gabriella. The consultation is charged for due to the time taken to carry out patch tests and to go through all the relevant information. A full body consultation takes roughly 1:30 hours. However, if the consultation shows that you are unsuitable to have lasering or you change your mind for any reason, we will refund the consultation charge. Having a full body (non-IPL) laser for £150 is remarkable value nevertheless we're sure you will agree. We hope you will try us out as the results are amazing!
Sarah | Brazilian Waxing Company Staff
BWC reply to queries
Very disappointed that for a basic 30 minute laser hair removal consultation that you want to charge £150. Would've happily committed to £1000 of treatments but you've lost my custom because you want to charge a very high fee for very little work (which no one else charges for at all). Surely you should discount it off a course to incentify customers to book a course.
Nadeem Shafi | Manchester
1/27/2016 8:31:19 PM
BWC reply to queries
Hi Nadeem Thank you for your feedback regarding the consultation charge. Not only do we use the consultation to determine your hair and skin type, we also use that time to explain how the machine works and work to manage your expectations. We also carry out a patch test on the areas you wish to be lasered in order to determine whether the treatment is suitable to your skin type. I appreciate there are other companies in the north west that offer a free consultation, however the consultation is the most imperative part of the laser service and therefore we feel it more than qualifies to be charged for.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
What number is best to call to speak to the manager/ complaints department please? I can only really get through on whatsapp and that is usually to book appointments.
Chloe | Manchester
1/26/2016 12:02:39 AM
BWC reply to queries
Hi Chloe You can request for a manager to call you on the whatsapp service or you can email bwccomplaints@icloud.com
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi! For some time, I have wanted to book an intimate waxing, but I haven’t done it yet. I’m a bit shy, so being exposed to a stranger seems a bit intimidating. I’m also worried that the procedure may cause some arousal, and although I don’t think it will happen, it’s still a worry. Is this something that worries others, too? I would appreciate any advice you may have. Thank you! Eric
Eric | Manchester
1/23/2016 2:20:44 PM
BWC reply to queries
Hi Eric Please don't be embarrassed, If you do experience some arousal, the therapist will more than likely discreetly leave the room in order to let you compose yourself before returning and finishing the treatment. The best advice I can give you is to trust our therapists to help put you at ease. I'm sure you'll find the experience to be a lot less daunting than you're expecting. I hope to see you soon.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I still haven't been contacted by your complaints department. Is there an email contact?
Susanne Ulm | Northwich
1/18/2016 7:50:59 PM
BWC reply to queries
Hi Susanne A member of our team did try to contact you but there was no answer. We will try again today but if you would prefer to email us, that's not a problem. The email address is bwccomplaints@icloud.com Hope this helps
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
How can I complain about poor customer service?
Susanne Ulm | Northwich
1/14/2016 8:34:02 PM
BWC reply to queries
Hi Susanne, our complaints department will contact you shortly.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I want to book an appointment I call nobody answer
Catia | Manchester
1/13/2016 10:42:22 AM
BWC reply to queries
Hi Catia I'm sorry you've struggled getting through on our mainline. The online booking service is available at your discretion. Alternatively you can text/whatsapp 07456989911 and I'm sure the text handler will be happy to help.
Kayleighh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, just wondering for the full body and Hollywood wax if you didn't want back or abdomen doing can you have the crack wax instead?
Jess | Town and City
1/11/2016 10:35:33 PM
BWC reply to queries
Hi Jess The Hollywood wax includes the crack as standard so there would be no need to substitute anything for this treatment.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi, I was wondering what the minimum age for a full body wax would be? Thank you!
Sophie | Manchester
1/1/2016 10:41:07 PM
BWC reply to queries
Hi Sophie Our minimum age of consent is 16 however we will require you to have a parent or guardian present at the time of the appointment if you are under 18.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi do you offer student discount?
Farah | Manchester
12/28/2015 2:44:14 AM
BWC reply to queries
Hi Farah No we don't offer student discount in our main branch, however our training school offers a 25% discount on all waxing, threading and nail treatments.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi is Morgan no longer doing eyebrow appointments? First I got told that she's moved to Oxford road then I got told she doesn't have a column??
Lucy | Manchester
12/10/2015 4:58:38 PM
BWC reply to queries
Hi Lucy Morgan is currently sharing a column with another eyebrow threader to help ease the pressure on our girls at this time of year. However I'm sure if you make your preference clear to one of our receptionists on booking, they will do their best to have you seen by Morgan. I agree she does a wonderful job!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I had an appointment booked for your cheapside branch for this evening 8/12/15 at 5:20pm. Only to arrive and find it was closed. On your Twitter account it was only updated 2 hours ago to say it was closed permanently- perhaps you should have contacted those who have appointments there or not made appointments for after its closing date!? I've wasted my evening!
Jo | Manchester
12/8/2015 5:36:53 PM
BWC reply to queries
Hi Jo Our call centre team called, left voicemails and sent out text messages informing all of our customers of the changes about to take place within the company. Please accept my apologies if you didn't receive any notifications, it may be that we have the wrong contact details for yourself. If you would like to contact the branch, I'm sure they would be happy to find you an alternative appointment and update your details on our system.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Hi I was wonfdering If I book a full body and brazillian can I get my arms,legs,underarms and hollywood done only in that treatment? Or does it have to be whatever is mentioned in the treatment?
eeby | Manchester
11/24/2015 12:47:32 AM
BWC reply to queries
Hi Eeby We found that grouping all the areas of the body together was actually cheaper for our clients than having them book seperately. So although we are more than happy to laser just the areas you have mentioned, it works out cheaper for you to book it as a full body treatment. Just be sure to let your technician know which areas to leave out :-)
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Desperately need a BWC in Edinburgh! Any plans to open one up? L x
Laura | Edinburgh
11/20/2015 11:12:02 AM
BWC reply to queries
Maybe when the weather up there bucks up?! Haha I would love an Edinburgh branch of BWC and it is certainly on our list, we'll keep you posted!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Are you open on 28th December? :0)
Emma | Manchester
11/14/2015 10:01:42 PM
BWC reply to queries
Hey Emma No I'm afraid we aren't open between Christmas and new year. We figured our girls deserved a true Christmas break!! But we hope to see you in the new year xx
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
hello do you offer gift vouchers ? i want to get my gf one for xmas. thanks tom
thomas bowker | oldham
10/22/2015 10:37:28 PM
BWC reply to queries
Hi Thomas Yes we sell gift vouchers. I think they make a lovely Christmas present!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Good morning, I would like to assist you in your recruitment. MIBA is a Private Beauty College located in the heart of Manchester City Centre. There are no more than 10 students in one class which ensures that all of our students are trained to the highest standard and are salon ready upon completing their course. I am looking to place students on work experience, traineeships and apprenticeships. Grants are available to help support you and your business. I shall look forward to hearing from you. Warm Regards Carina Principal MIBA
Carina | Manchester
9/23/2015 7:48:39 AM
BWC reply to queries
Hello Carina Please email bwctraining@icloud.com Thank you
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Please can you open a salon in Birmingham? We are in desperate need of a decent waxing salon. PLEASE!!!!
Lo | Birmingham
9/12/2015 8:15:28 PM
BWC reply to queries
Hi Lo We are working on it!
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I had a full body and Hollywood wax at the Oxford road branch today and I've never felt so much at ease. As I'm 6 and half months pregnant I was very cautious about what to expect but the therapist was very professional and did a very good job!
Kauser | manchester
8/10/2015 8:32:32 PM
BWC reply to queries
That's absolutely lovely to hear Kauser, I will pass that on to the therapist that treated you. Good luck with the rest of your pregnancy and make sure you bring your little one in for cuddles!! xxxx
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
When will you opening a salon in London? No one is as good or thorough as you are. I sometimes travel back to Manchester just to get my waxing done. Alex
Alex | London
6/25/2015 10:45:26 AM
BWC reply to queries
We are flattered and working hard to make it happen. Customers like yourself makes us love what we do. Watch this space Alex x
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I'm trying to book an appointment but no one is answering the phone and the online booking service isn't working this is an emergency what do I do?!
Tara Quinn | Manchester
6/16/2015 8:52:23 PM
BWC reply to queries
Hi Tara Many apologies, our internet server went down for a few hours so the online booking system was temporarily unavailable. Our phone lines are always very busy so we also have a text/whatsapp messaging service available to all customers. The number is 07456989911. I hope this helps x
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I'm trying to find an email address to discuss a complaint can you please let me know one ? Thanks
Linda | Manchester
6/10/2015 10:09:15 AM
BWC reply to queries
Hi Linda Bwccomplaints@icloud.com is our complaints department address. They should be able to address any issues for you.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
I have tried to ring the Manchester number 4 times today and there has been no awnser - joke !!!!!
Saoirse jackson | Manchester
6/9/2015 11:05:11 AM
BWC reply to queries
Hi Saoirse I do apologise that you have had such trouble contacting us. We are extremely busy at the moment, have you tried our online booking system or text messaging service? The number is 07456989911. Hope this helps x
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
What is the difference between academy and salon? Is ot trainees? And if I was to.book it with the academy how would my expeciance differ as opposed to if I booked it with the salon
ayesha | rochdale
5/24/2015 8:43:15 PM
BWC reply to queries
Hi Ayesha Our academy is used to train up new members of staff to the brazilian waxing conpany standard and also to offer ongoing training and support for girls who have worked for us for a while. Should you book into the academy, you will find the result of your treatment will be at the same standard as it would be if you had booked into the salon. However you will find the treatment may take longer and there will always be a 3rd person (the academy trainer) present as the trainees are supervised at all times. I hope this helps.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Dear BWC, Are you open tomorrow? I have tried to book an appointment but all I can see is n/a and am unsure if that is correct.
katia | manchester
5/3/2015 9:17:52 PM
BWC reply to queries
Hi Katia We are open Monday to Friday 10am-11pm. However we are closed all public bank holidays. I apologise for any inconvenience x
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
How long is best to leave between waxing? I am due now and am booked in tomorrow, however i go away in 5 weeks, so want to book in again before i go- will this leave enough time?
Nikki | Manc
4/14/2015 1:57:04 PM
BWC reply to queries
We advise you come in every 4 - 6 weeks. This is usually when each hair is at the best length to be removed.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
is there gonna be a BWC app soon? im finding it really difficult to book online as when i select the cheapside salon half of the timetable is cut off so i cant see if theres any availability in the afternoons. would love to have a simple app to book on!
michelle | north manchester
4/1/2015 10:23:15 PM
BWC reply to queries
Hi Michelle We also think that's a great idea are looking into a BWC app at the moment however until then i can only apologise and advise that you use our text message/whatsapp service to make a booking.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
do you take card payments?
Debbie | Manchester
3/3/2015 8:11:22 AM
BWC reply to queries
Hi yes we do take card payments, if you like to give us a call before you come in to make sure there's no problems with are card machine. Thank you. Katie
Katie chadderton | Brazilian Waxing Company Staff
BWC reply to queries
Why can I no longer book an appointment online? If it is so successful why have you removed the functionality from your site?
Sarah | Manchester
2/4/2015 1:11:49 PM
BWC reply to queries
Hi Sarah, we are not currently experiencing any problems with our website. If you are having problems booking in, it could be that the salon is fully booked at the desired times. You can call us on 0208 1234 332 or text us on 07456989911 and we would be happy to find you an appointment. Hope this helps.
Kayleigh | Brazilian Waxing Company Staff
BWC reply to queries
Dear Brazilian Waxing Company Team, What is a Las Vegas wax procedure? What kind of style of haircut is that? Thank You, Concerned Waxer
Waxer Lady | Manchester
1/22/2015 4:43:37 PM
BWC reply to queries
Hi, a Las Vegas wax is either a Brazilian(a landing strip left) or a Hollywood (everything off) you can change the colour of the hair to your desired colour. We will add gems or colour transfers to the Area. The colour usually last 3-5 days and the gems 2-5 days depending on how much you shower. You will need a tint test 48 hours before if you choose to go with the colour option. Hope this helps.
Hannah | Brazilian Waxing Company Staff
BWC reply to queries